Awful company, please avoid and save your money. Nuneaton branch refused to refund 2 for 1 glasses after prescription wasn’t right. Alarmingly, they falsified information to avoid full refund. When trying to disprove them they refused to provide my personal data records unless I paid an extra £50. Having lied to avoid a refund, they insisted on a re-test and concluded my eyes were too sensitive. New glasses were no better and only a fraction stronger than my old ones which begged the question ‘did I need a new prescription at all?’ Director Ravi Saigal was constantly unavailable and unhelpful in his emails. There were delay tactics, lost emails, promise of call backs that never happened from branch manager Bakchau. This continued for 12 months. Eventually received a disappointing 50% refund which I pursued myself as the Ombudsman were just as useless. AVOID!
19-11-23
